Terms and Conditions
Terms and Conditions
By booking with MCM Travel & Tours Austria, you are agreeing to the below terms and conditions.
CHANGE / REVISION FEES:
There are no fees for name changes. If you require a hotel type change from 4* hotel to 5* hotel or vice versa, there are no fees but it is subject to availability.
Changing a different tour date is possible 30 or more days before your holiday start date & if the new tour has availability. There are no administration fees but you would have to pay the difference if the new dates are more expensive. It is even possible to change the dates of your holiday 7 days before the start date, but is in that case subject of availability of the new tour date.
Once a payment has been made, cancellations will only be accepted in writing (either by email or standard mail) to MCM Tours & Travel Austria. Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to tour commencement. Cancellation fees apply as indicated below.
|Cancellation Date||Cancellation Fee|
|Up to 7 days before start of tour:||Full refund|
|3 to 6 days before start of tour:||50% of total price|
|0 to 2 days before start of tour:||100% of total price|
*not refundable but you can postpone the tour. If the price has changed in that time period the difference has to be paid.
Refunds: Refunds are processed to the credit card(s) originally used for payment.
MCM Tours & Travel Austria does not sell Travel Insurance. We would recommend Travel Guard. MCM Tours & Travel Austria requires that all passengers have travel insurance.
To ensure an enjoyable travel experience for all participants, MCM Tours & Travel Austria reserves the right to refuse any client whose conduct is incompatible with the interest of the tour group.
MCM Tours & Travel Austria reserves the right to refuse admittance or continuation on the tour and/or tour vehicle if, in our opinion, a tour guest is intoxicated. We also reserve the right to remove from the tour any guest that is disruptive, disrespectful or destructive to tour staff, venue representatives, other tour guests or property.
In such case, no refund will be made to such guest, and no liability or cost incurred by MCM Tours & Travel Austria for transportation or other expenses incurred by that guest.
PARTICIPANTS WITH SPECIAL NEEDS:
Passengers who have special needs or require unique attention must advise MCM Tours & Travel Austria at time of booking. Passengers who require particular assistance must travel with a qualified travel companion as MCM Tour Guides (Driver-Guide, one person) cannot provide individualized assistance. MCM vehicles are not equipped with wheelchair ramps. All tour participants must be able to mount 1 step into the minivan or limousine.
DRIVER-GUIDE (one person):
All our private and group tours are conducted by a professional Driver-Guide (one person). The Driver-Guide (one person) is both the driver & guide. At some tours we offer driver and separate guide (two persons) – additional cost.
VISITS/ATTRACTIONS AND OTHER TOUR FEATURES:
MCM Tours & Travel Austria reserves the right to substitute visits/attractions and other features when establishments are closed or cannot be visited for reasons beyond our control.
On certain dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances including weather conditions there may be last-minute changes, sometimes after arrival in Ireland, affecting the sequence of the tour and locations visited. In such cases there will be no cost adjustment.
National monuments and tourist sites regularly undergo renovations, which can obscure the monument’s view. No tour will be cancelled due to renovations and in such cases, there will be no cost adjustment. However, MCM Tours & Travel Austria will decide based on the conditions whether to amend an itinerary.
Luggage is carried at owner’s risk throughout the tour unless insured. Hand baggage and personal items such as cell phones, cameras, Ipads are entirely in the care of the participants.
Gratuities Tips are not included and are at your discretion.
Smoking is strictly prohibited on all our vehicles. However frequent stops are made throughout the day.
Lunch and other expenses are not included. On private tours entrances are usually not included, that keeps you flexible and makes it possible to easily change your itinerary.
LOSS OF ITEMS:
The suppliers of sightseeing tours accept no liability for the loss of items that have been forgotten in vehicles or lost.
ACT OF NATURE BEYOND CONTROL
MCM Tours & Travel Austria reserves the right to alter the itinerary or to cancel the tours at any time with no notice if the tour gets effected with an act of nature beyond control such as land-slides, avalanches etc. In the event that the tour must be cancelled you will be offered at least one of the following options:
- To join the requested tour at an alternative time or on an alternative date
- To join an alternative tour respectively change to planned itinerary
- To receive a full refund from MCM Tours & Travel Austria
The participation contract with MCM Tours & Travel Austria is subject exclusively to Austrian Law. The place of jurisdiction is the relevant competent court for the city of Salzburg, Austria. The place of performance is 5020 Salzburg, Austria.
The participant is responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the tour. It is the full responsibility of the participant to check the accuracy of the dates booked upon receipt of their travel documents. It is the responsibility of the participant to ensure they have a valid passport and all visas and health requirements if required.
MCM Tours & Travel Austria accepts no responsibility for losses or expenses due to delay or changes in schedules, flight cancellations or misconnections due to mechanical problems, sickness, quarantine, weather, acts of God, strikes, government actions, war, terrorism or other circumstances beyond its control. Participants must bear all such losses or expenses. To guard against unforeseen circumstances, we insist you travel with a comprehensive travel insurance which must be purchased at home before travelling on tour with MCM Tours & Travel Austria.
Last Updated: 21st March 2020
We have updated our terms and conditions due to Coronavirus (Covid-19). This extends the rights of our clients, and does not reduce any of our client’s rights as per the standard terms and conditions. We are doing our best to make things more flexible for you and ease any concerns of having to make decisions too early.
These additional terms and conditions apply to any bookings for tours that start in 2020, whether you have arranged a private tour or booked one of our group tours.